SERVICE REQUEST DISCLAIMER
(To avoid any disagreement on the costs incurred for services rendered.)
> Warranty is on parts only against Manufacturer’s defect EXCLUDING wear and tear items.
> Warranty is EXCLUDING labour checking and transportation charges at site within warranty period.
> Warranty coverage WILL NOT apply to defects or damage caused by any type of misuse, abuse, or unauthorized repair by third parties.
All parts, labour & transportation charges will be charged accordingly.
TRANSPORTATION CHARGE WAIVER
Please send in the machine to our address which will be advised by our sales team, and we will call you to pick it up when the service is done.
LABOUR & TRANSPORTATION (STANDARD)
LOCAL (KL): RM 250-300
OUSTATION: RM 300 + mileage charges + accommodation (whichever applicable)
* the charges might vary depending on the location & complexity of the equipment (for reference)
TYPE OF SERVICE REQUEST
A. REQUEST FOR SERVICE CHARGES FIRST
> We have to diagnose the machine before advising on the cost. It might take us 3-5 working days to inform you on the service cost.
> There will be charges incurred for labour checking & transportation, even if the client DECIDES NOT to proceed with service.
B. ON-SITE CHECKING
> In order to be able to advise on service cost, we have to diagnose the issue before advising on the cost. The client needs to take note of any potential LABOUR & TRANSPORTATION charges that may arise.
> If the service is requested on the spot after on-site checking on the same day, the client will be charged only ONCE for labour and transportation charges.
> If the service is to be carried out on another time, the client will be charged TWICE for labour and transportation charges.
**When possible, client to provide video or image of defect to facilitate the identification of problem
C. NEEDS TO ATTEND TO THE SERVICE URGENTLY
> We will charge based on the service, labour & transportation costs incurred.
> Please express your agreement to this with our sales support team via email, messaging apps or any other forms of communication before arranging for any service.